Function Terms & Conditions
CONFIRMATION: A function at Sky Zone Australia confirmed by forwarding the requested deposit (50%) within the time period as stated in the confirmation letter.
DEPOSIT: Deposits can be paid by Visa, MasterCard, cash or Electronic Funds Transfer. Sky Zone Australia also accepts American Express where a 2.05% surcharge will be applied. The deposit amount is based on 50% of the forecasted number of guests attending the function. Within thirty (30) days of the function date, payments made thus far remain non-refundable should the booking be cancelled or guest numbers be reduced below the deposit paid.
FINAL NUMBERS: Notification of a guaranteed minimum number of guests attending the function is required four (4) working days prior to the function date and will form the basis for final charging. The Guest will be charged the full amount for confirmed final numbers. There are no refunds or monies transferred available should there be a reduction in final numbers on the day of the function or once final numbers are confirmed and paid for. In the event the Guest does not provide Sky Zone Australia with notification of final numbers by the required date, final numbers will be taken to be as documented in the initial letter of confirmation and form the basis for final charging.
FINAL PAYMENT: Payment in full is required four (4) business days prior to the function date. Sky Zone Australia does not offer an account facility. Sky Zone Australia accepts Visa, MasterCard, cash or Electronic Funds Transfer. Sky Zone Australia also accepts American Express where a 2.05% surcharge will be applied. Any subsequent charges are payable at the conclusion of the Guest’s function. The function contact/company is liable for payment of all charges associated with the function. In the event the Guest does not provide Sky Zone Australia with final payment by the required date, Sky Zone Australia may either cancel the event or release any held space that has not been paid for by the Guest. This will occur four (4) working days prior to the date of the function as per the final numbers term (see ‘Final numbers’).
CHANGE OF DATE: Sky Zone Australia allows the Guest one (1) opportunity to postpone the function. Sky Zone Australia will attempt to roll over the function date, subject to availability. Sky Zone Australia must be informed of postponement of a function seven (7) working days prior to the original function date or it will be treated as a cancellation (see ‘Cancellation’). If the confirmation deposit has already been received, it will be transferred to the new date, subject to availability and management. However, if the revised function date is cancelled or changed, the Guest will forfeit the deposit paid following the terms as per those found in ‘Cancellation’. In the event of a change of date for your function, Sky Zone Australia must be informed of the rescheduled date for the event within (3) months of the cancellation. If no date is confirmed within this time period, the entire paid amount is forfeited.
CANCELLATION: In the regrettable situation that the Guest cancels the function, written notification is required. The following cancellation terms will also apply: Notification more than thirty (30) days prior to the event – Sky Zone Australia will return the deposit in full. Notification within nine (9) days to thirty (30) days prior to the event – Sky Zone Australia will not offer a refund on payments made. Guests have the opportunity to reschedule booking to a date within 3 months of the original booking (see ‘Change Of Date’). Notification within zero (0) days to eight (8) days prior to the event – Sky Zone Australia will consume the full amount paid for the function.
MINIMUM GUESTS: Sky Zone Australia requires a minimum number of 10 (ten) guests for a function booking to be confirmed, unless written consent is provided by Sky Zone Australia prior to confirmation of final numbers and final payment.
DAMAGES: The Guest will be financially responsible for any damage sustained to Sky Zone Australia ’s property and/or fittings prior to, during or after the function by the Guest, their function’s guests, or contractors engaged by the Guest. The Guest will be charged for any repairs, labour or replacement, as deemed necessary by management.
RESPONSIBILITY: Sky Zone Australia does not accept responsibility for the damage or loss of goods left on the premises prior to, during or after a function.
SECURITY: If, in the opinion of Sky Zone Australia, it is necessary to employ staff for the purpose of maintaining security at any function to be held at the Sky Zone Trampoline Park, the cost of employing such staff shall be added to the function charge, payable by the Guest. Sky Zone Australia reserved the right to exclude persons, without liability, from a function.
FOOD & BEVERAGE: Sky Zone Australia reserves the right to amend menu items listed without prior notice. All catering will be provided by Sky Zone Australia. If the Guest requires a special arrangement to be made in relation to food or beverage, the Guest is required to sign a food service waiver, which should be submitted to Sky Zone Australia prior to the function.
DISPLAYS SIGNAGE: Freestanding signage is permitted. No signage or display material is to be nailed, screwed, stapled or adhered to any surface of the venue (see ‘Damages’).
UNFORESEEN CIRCUMSTANCES: If Sky Zone Australia is unable to comply with any of the provisions of this Agreement by virtue of any cessation or interruption of electricity or gas supplies, industrial disputes, plant or equipment failure, unavailability of foodstuffs, or other unforeseen contingency or accident; Sky Zone Australia will not be liable.
RUNNING ORDER: The Guest has been supplied with an indicative running order. Please note that Sky Zone Australia management reserve the right, at its sole discretion, to alter the running order to best facilitate the function on the day. Should the Guest wish to make any changes to the running order of the function, Sky Zone Australia requires these to be communicated at least seven (7) working days prior to the function. If the Guest is running late for the agreed start time of their function, Sky Zone Australia reserves the right to adjust the Guest’s running order to coincide with Sky Zone Australia ’s pre-existing bookings. (For example, duration time of activities booked may be reduced to honour the agreed-upon end time of said activities.)
ADDITIONAL CHARGES: Any goods or services provided on the day that are not included in the Guest’s function must be paid for at the completion of the Guest’s function (e.g. bar tabs, extra guests). Sky Zone Australia accepts payment via Visa, Mastercard, American Express (which incurs a 2.05% surcharge) and cash. For card payments, the cardholder and their card must be present in person to complete the transaction. Sky Zone Australia is unable to accept payment by cheque.
SAFETY: For the safety of all guests, offensive behaviour and/or indecent language; behaviour deemed dangerous to others will result in activities being immediately terminated. If you have any questions regarding these conditions, please ask prior to game commencement.